Lloyds And TSB Hit By Card And ATM Problems

Lloyds Banking Group has apologised after customers were unable to withdraw money from cashpoints or pay for goods with their debit cards.

The group - made up of Lloyds, Halifax, Bank of Scotland and TSB - has 30 million UK account holders, and became aware of the difficulties on Sunday afternoon.

It later said the problems - which lasted for several hours - had been fixed.

A spokeswoman said: "We apologise that earlier today, between 3pm and 6pm, some customers were unable to complete their debit card transactions.

"Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused.

"At the same time, some customers encountered problems at approximately half of our 7,000 ATMs. This was resolved by 7.30pm, and all of our ATMs are now working."

Online and telephone banking were unaffected by these issues, and customers were still able to withdraw cash from other ATMs.

Customers earlier took to Twitter and other social media to vent their anger at the systems failure, which has left many stranded without cash.

TSB admits problems with its ATMs

TSB customer Nicky Kate said: "Really embarrassed to get my card declined while out shopping, never had any problems with lloyds then they changed my account."

Hannah Smith tweeted: "I am a TSB customer with a Lloyds card still (like everyone else). And I've been embarrassed three times today re: card declined."

Another customer, Julia Abbott, ‏said: "Lloyds bank atm and card service down. 20 mins on hold to be told this. Nothing even on website. Shoddy lloyds. ... shoddy."

Another Twitter user wrote: "This problem is also affecting Halifax debit cards as I found out trying to pay for lunch with my wife!"

And Jane Lucy Jones tweeted Halifax, saying: "Why can't I get any money out of any cashpoints, what is going on?

TSB - which has more than 630 branches across England, Scotland and Wales - said it "unreservedly apologised" for the problem.

Its chief executive Paul Pester had said in a tweet: "My apologies to TSB customers having problems with their cards. I'm working hard with my team now to try to fix the problems."

Lloyds customer services said the problem affected debit cards and not credit cards.

The glitch is the latest technology meltdown for the UK's high street banks.

Last month, all of RBS and NatWest's systems went down for three hours on one of the busiest shopping days of the year.

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